Frequently Asked Questions

Customers

Are classified ads on My Pet Helper free?

Yes, if you are looking for a new pet or selling a pet, our service is completely free.

How do I update my personal details?

You can update your personal details by logging into your customer account page and select "manage my details".

Can I view or edit my previous reviews?

You can review all written review by selecting "my product reviews" on the homepage.

How do I add a new pet classified ad?

Login to your customer account page and select "my pet classifieds" on the homepage. Click "add a new pet classified" icon.

How do I edit or remove a live pet classified ad?

Login to your customer account page and select "my pet classifieds" on the homepage. Choose the classified ads and select either "edit" or "delete" icon.

How do I change my password?

Login to your customer account page and select "manage my details" on the homepage. Select the "change password" section and enter your new password.

Is my Pet Insurance with My Pet Helper?

No, My Pet Helper provides a free of charge service advertising insurance recommended by our customers. On clicking an insurance provider, you will be redirected to the providers website free of charge.

The transaction will then be completed between you and your chosen insurance provider.

Service Providers

How can I register and list my business on My Pet Helper?

Please visit our homepage at www.mypethelper.com and click on "list my business" at the top right of the page. You will be directed our registration page.

What are the benefits of listing my business and subscribing to My Pet Helper?

My Pet Helper allows your business to create its own personal listing:

  • Upload photos
  • Add multiple contact details
  • Link your existing website or simply use us instead
  • Welcome new customers
  • Maximise customer rating potential

Connect with new customers every day who are searching for new pets, insurance services, product price comparisons or quality pet services in their local area.

What are the benefits of using our premium service?

Maximise your revenue potential even further and be the first to connect with new customers today! Ensure your business always appears at the top of a search result for your local area.

How do I upgrade to a premium subscription?

You can upgrade to a premium subscription by entering your login details for your service provider account. Once the homepage is visible, simply click on "upgrade my subscription".

How do I dispute a review?

Login to your service provider account and select "Reviews". Select the review you would like to dispute and click the "dispute" icon.

Can I respond to a users review?

Yes, you can respond to users reviews by submitting your comments. Login to your service provider account and select "Reviews". Select the review you would like to respond to. Click on the "view" icon and enter any relevant comments. Click "submit comment" to complete.

How do I unsubscribe my monthly subscription?

Login to your service provider account and select "manage subscriptions". Select "cancel subscription".

How can I contact Customer Services?

Please email info@mypethelper.com. We will be happy to assist with your enquiry.