Terms and Conditions

  1. THESE TERMS
    1. What these terms and conditions cover

      These are the terms and conditions (“these Terms”) on which we supply services to you (“you” being the person, firm or company placing a registration with us) through www.mypethelper.com (“the Site”).

    2. Why you should read them

      Please read these Terms carefully before you submit your registration to us. These Terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss matters.

    3. Other relevant terms may apply to you

      Our Terms of Website Use shall be incorporated into any contract we enter into with you in relation to the supply of services. Any dealings with us following notification to you of these Terms shall automatically be deemed acceptance of these Terms by you notwithstanding the absence of formal acknowledgement by you.

  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are

      We are Ministry for Pets Limited (“Ministry for Pets”, “we”, “us” or “our”), a company registered in England and Wales. Our company registration number is 09730678. Our registered VAT number is 263 6020 27.

    2. How to contact us

      You can contact Ministry for Pets by emailing our customer service team at info@mypethelper.com

    3. How we may contact you

      If Ministry for Pets has to contact you it will do so by telephone or by writing to you at the e-mail address or postal address you provided in your registration.

    4. Receipt of communications

      Communications shall be deemed to have been received:

      1. if sent by prepaid first class post, 5 days after posting (exclusive of day of posting);

      2. if delivered by hand, on the day of delivery; and

      3. if sent by e-mail transmission prior to 2pm UK time on any day, at the time of transmission and if sent after 2pm UK time, on the next day.

    5. Reference to “day”

      For the purposes of clause 2.4, any reference to a “day” shall not include Saturdays, Sundays and bank or public holidays in England.

    6. "Writing" includes e-mails

      When the words "writing" or "written" are used in these Terms, this includes e-mails.

  3. OUR CONTRACT WITH YOU
    1. Registering for services

      This clause 3 shall apply to any registration for services, whether the services provided are free services or paid for services

    2. How we will accept your registration

      Our acceptance of your registration will take place when we confirm we have accepted it or when we do any act consistent with fulfilling your registration, at which point a contract will come into existence between you and Ministry for Pets regarding your registration.

    3. If we cannot accept your registration

      If we are unable to accept your registration, we will inform you of this in writing and will not charge you for any paid for services. This might be because the services are unavailable, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the services or because we are unable to meet a requirement you have specified.

  4. THE SERVICES
    1. Free services

      Free services may include:

      1. a free subscription facility for you to advertise the sale of pets;

      2. a free price comparison service which allows you to view and compare pet products;

      3. if sent by e-mail transmission prior to 2pm UK time on any day, 4.1.3 links to affiliated third party websites, such as insurers. We do not endorse or assume any responsibility for any of these third party websites or any associated information, materials, products or services. If you access a third party website from the Site, you do so at your own risk, and you understand that these Terms do not apply to your use of those sites. You expressly relieve Ministry for Pets from any and all liability arising from your use of any third party website, service or content and agree that your dealings with any third party website, service or content is only between you and such third parties. You agree that we are not responsible for any loss or damage of any sort in your dealings with such third parties.

    2. Paid for services

      In consideration for the payment of a monthly subscription fee, you can advertise pet services on the Site (“Charged Services”), including but not limited to kennels, catteries, vets, pet grooming and dog walking. Standard and premium subscriptions are available for Charged Services and what we provide in accordance with those subscriptions and the price of those subscriptions will be as set out in the individual pages of the Site.

    3. The application of these Terms to free and paid for services

      All of these Terms shall apply to both free and paid for services except where application to one or the other is specified.

  5. YOUR RIGHTS TO MAKE CHANGES

    If you wish to make a change to the Charged Services you have subscribed to please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Charged Services, the timing of supply, performance or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

  6. OUR RIGHTS TO MAKE CHANGES

    We may change any services we provide to you:

    (a) to reflect changes in relevant laws and regulatory requirements; and

    (b) to implement minor technical adjustments and improvements.

  7. DELAYS OUTSIDE OF OUR CONTROL

    If our performance of any services is delayed by an event outside our control then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract.

  8. HOW TO END THE CONTRACT WITH US
    1. Tell us you want to end the contract

      To end the contract with us, please let us know by doing one of the following:

      1. Phone or e-mail. Call customer services on or e-mail us at info@mypethelper.com. Please provide your name, address, details of your registration and, where available, your phone number and e-mail address.

      2. By post. Write to us at 2 Weston Hall Lane, Daventry, England, NN11 8BP. Please provide your name, address, details of your registration and, where available, your phone number and e-mail address.

    2. Cancelling the contract

      You (as well as us) shall be entitled to cancel any contract for free services at any time. Where you subscribe for Charged Services, your subscription will commence on the date you take out your subscription and it shall continue until it is terminated by you or us. You shall be entitled to cancel any contract concerning Charged Services at any time by providing us with not less than 30 days’ prior written notice (expiring on the last day of a month), in which case you shall be liable to pay for the price of the Charged Services in respect of which you have cancelled the contract to the date of termination. A “month” shall be a period of 1 month commencing on the date your subscription commences and each anniversary of that date.

    3. Terminating the contract because of something you or we have done or are going to do

      Ministry for Pets and you may end the contract, in full or part, by notifying the other party if at any time the other party:

      1. makes any voluntary arrangement with its creditors (within the meaning of the Insolvency Act 1986) or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purpose of solvent amalgamation or reconstruction);

      2. an encumbrancer takes possession of, or a receiver is appointed over, any of its assets or property;

      3. it ceases, or threatens to cease, to carry on business;

      4. the terminating party reasonably believes that any of the events mentioned above are about to occur in relation to the other party and notifies that party of this belief;

      5. fails to pay an amount due under the contract and remains in default not less than 7 days after being notified in writing to make such payment and which is not the subject of a bona fide dispute; or

      6. commits a material breach of the contract which breach is irremediable or, if such breach is remediable, fails to remedy that breach within a period of 30 days after being notified in writing to do so.

    4. Continuance of Terms

      On expiry or termination of the contract, all provisions of the contract pursuant to these Terms which can reasonably be inferred as continuing or which are expressly stated as continuing shall continue in full force and effect.

    5. Payment on termination

      On termination of the contract for any reason you shall be liable to pay for the price of any Charged Services in respect of which the contract has been terminated to the date of termination.

  9. OUR RIGHTS TO END THE CONTRACT

    We may end the contract at any time by writing to you if:

    (a) you do not make any payment to us for the Charged Services when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

    (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to perform any services; or

    (c) you do not, within a reasonable time, allow us to perform any services.

  10. IF THERE IS A PROBLEM WITH THE SERVICES

    If you have any questions or complaints about any services, please contact us. You can email us at info@mypethelper.com.

  11. REVIEWS
    1. Content standards regarding reviews

      These content standards apply to any and all material which you contribute to the Site by way of reviews (Reviews), and to any interactive services associated with it.

    2. Spirit and intent

      You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Review as well as to its whole.

    3. Content standards

      Reviews must:

      1. be accurate (where they state facts);

      2. be genuinely held (where they state opinions); and

      3. comply with applicable law in the UK and in any country from which they are posted

  12. PAYMENT AND PRICE FOR CHARGED SERVICES
    1. Price of Charged Services

      The price of any Charged Services will be as set out in the individual pages of the Site and, unless otherwise specified, the price shall be exclusive of any applicable VAT (which you shall pay at the rate required by law).

    2. Variation of the price

      Ministry for Pets reserves the right to vary the price of any Charged Services according to further requirements made by you subsequent to your subscription. Any such variation shall be advised by Ministry for Pets in writing and accepted by you beforehand.

    3. Payment by you

      All sums payable to Ministry for Pets will be paid in pounds sterling.

    4. Right of suspension for late payments

      If any payment has not been received by the due date, Ministry for Pets reserves the right to suspend access to, together with further work in respect of, any Charged Services, until full payment of the outstanding balance has been received.

    5. Interest chargeable for late payments

      If you fail to make any payment due to Ministry for Pets under the contract by the due date for payment, then you shall pay interest on the overdue amount at the rate of 8% per annum above the Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until the actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount. This clause 12.5 shall not apply to payments which you dispute in good faith. Ministry for Pets reserves its rights under the Late Payment of Commercial Debts (Interest) Act 1998.

    6. Set-off payments

      Ministry for Pets may at any time, without limiting any of its other rights or remedies, set-off any liability of yours to Ministry for Pets against any liability of Ministry for Pets to you. You shall pay all amounts due under the contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law).

    7. Recovery of legal costs

      Should Ministry for Pets be required to enforce these Terms against you then you shall indemnify us against all costs and expenses (including professional and legal costs and expenses on a full indemnity basis) suffered or incurred by us arising out of or in connection with Ministry for Pets enforcing these Terms.

  13. OUR LIABILITY
    1. We are responsible to you for foreseeable loss and damage caused by us

      Subject to the terms of this clause 13, if Ministry for Pets fails to comply with these Terms, it is responsible for loss or damage you suffer that is a foreseeable result of it breaking the contract, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both Ministry for Pets and you knew it might happen, for example, if you discussed it with Ministry for Pets before your subscription.

    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so

      This includes liability for death or personal injury caused by Ministry for Pets’ negligence or the negligence of its employees, agents or sub-contractors; and for fraud or fraudulent misrepresentation.

    3. We are not liable for business losses

      Ministry for Pets has no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of data, or for any indirect or consequential loss or damage.

    4. You are a business customer

      You acknowledge and agree that you are a business customer in respect of any Charged Services by virtue of those Charged Services being received by you for your business purposes.

    5. Exclusion of warranties

      THE SITE AND OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. USE OF THE SITE AND OUR SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND OUR SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE CONTENT ON THE SITE IS ACCURATE, RELIABLE OR CORRECT; THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SITE OR OUR SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SITE OR OUR SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE OR OUR SERVICES IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SITE OR OUR SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PET, PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE OR OUR SERVICES OR ANY HYPERLINKED WEBSITE OR SERVICE, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF PETS, PRODUCTS OR SERVICES.

    6. Our total liability to you for free services

      Subject to clause 13.2, Ministry for Pets’ total liability to you in respect of the contract, in contract, tort (including negligence), or breach of statutory duty, or howsoever otherwise arising, shall be limited to THE SUM OF £100.

    7. Our total liability to you for Charged Services

      Subject to clause 13.2, Ministry for Pets’ total liability to you in respect of the contract, in contract, tort (including negligence), or breach of statutory duty, or howsoever otherwise arising, shall be limited to THE AGGREGATE OF ALL SUMS YOU HAVE PAID TO US IN RESPECT OF THE CHARGED SERVICES IN THE CONTRACT YEAR IN WHICH THE LIABILITY ARISES. A “YEAR” SHALL BE A PERIOD OF 12 MONTHS COMMENCING FROM THE DATE YOUR SUBSCRIPTION COMMENCES AND EACH ANNIVERSARY OF THAT DATE.

    8. You acknowledge that the terms set out in this clause 13 are reasonable

      You acknowledge that:

      1. you have read and fully understood the limitations and exclusions of the obligations and liabilities of Ministry for Pets set out in these Terms;

      2. you have freely agreed to them;

      3. they are reasonable and formed the basis for setting the price of the services (if any price is charged);

      4. you freely accept the risks associated with them; and

      5. you are able to insure yourself against all or some of those risks should you so desire.

  14. OTHER IMPORTANT TERMS
    1. We may transfer the contract to someone else

      We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it.

    2. You need our consent to transfer your rights to someone else

      You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

    3. Nobody else has any rights under the contract

      The contract is between you and us. No other person shall have any rights to enforce any of these Terms.

    4. If a court finds any of these Terms illegal, the rest will continue in force

      Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

    5. Even if we delay in enforcing these Terms, we can still enforce them later

      If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of you breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

    6. Which laws apply to the contract and where you may bring legal proceedings

      These Terms and any contract between you and us made pursuant to them are governed by English law and the parties can bring legal proceedings in respect of the services in the English courts.

    7. Language

      These Terms were originally written in the English language and the English language version shall control over any translations.